Catch Your Watch LTD
Company Number: 15911390
Email: info@catchyourwatch.eu
Address: Hallswelle House — 1 Hallswelle Road, London, NW11 0DH
At Catch Your Watch LTD, we strive to provide a seamless experience for all our participants. Please read our return policy carefully.
Due to the nature of prize competitions, Catch Your Watch Ltd operates a strict no returns and no refund policy. Once a competition entry has been submitted and payment has been made, it is considered final and cannot be canceled, refunded, or returned for any reason.
All entries are considered final and cannot be canceled. If a data entry error is identified before payment confirmation, please contact us immediately at info@catchyourwatch.eu to determine if a modification can be made.
If you receive a product from Catch Your Watch LTD that is faulty or damaged, please contact our customer service team at info@catchyourwatch.eu. We will evaluate the issue and provide a solution, which may include:
Please ensure to contact us within 7 days of receiving the product, providing clear evidence of the fault or damage (photos, videos, etc.).
If you receive a product that is different from what you ordered, or if any parts or components are missing, please reach out to our customer service team at info@catchyourwatch.eu. We will investigate the issue and provide a solution, which may include:
Please notify us of any delivery errors within 7 days of receiving your shipment.
Customers are responsible for the cost of shipping returns, repairs, or replacements, unless otherwise stated by Catch Your Watch ltd. It is the customer’s responsibility to ensure that any returned products are adequately packaged and insured to prevent damage during transit. We are not liable for any products lost or damaged during return shipping.
If a refund is approved, it will be processed within 14 business days from the date of approval. The refunded amount will be credited to the original payment method used to make the purchase. Please note that processing times for refunds may vary depending on your financial institution.
Catch Your Watch LTD shall not be liable for any indirect losses, consequential damages, or delays in the delivery of products resulting from events beyond our control, including but not limited to customs delays, weather conditions, or transportation issues.
At Catch Your Watch LTD, we take pride in ensuring the satisfaction of our participants. If you encounter any issues or dissatisfaction related to your experience, we encourage you to contact us so that we can assess the situation and find an appropriate solution, although returns and refunds are not guaranteed.
This return policy does not affect your statutory rights as a consumer under applicable law. If you believe your statutory rights are being infringed, you may contact us via info@catchyourwatch.eu.
For more information on our competition Terms & Conditions, please click here. For details on how we handle personal data, please see our Privacy Policy click here.
